By using Yogyatour's services — including browsing this website, contacting us, or making a booking — you confirm that you have read, understood, and agreed to the following terms and conditions. If you do not agree to these terms, please do not use our services.
1. About Yogyatour
Yogyatour is a provider of tour packages and travel services in Yogyakarta, Indonesia. We offer private trips, open trips, and fully custom tours with a focus on transparent, flexible, and memorable travel experiences. Official contact: halo@yogyatour.id and +62 812-1596-9696.
2. Booking & Confirmation
- Bookings are made via WhatsApp as our primary communication channel.
- A booking is only considered valid after written confirmation from Yogyatour specifying the package details, dates, number of participants, and total cost.
- The final itinerary and departure schedule are set after the down payment has been received.
- Yogyatour reserves the right to decline a booking if fleet availability or capacity does not permit it.
3. Pricing & Payment
Prices shown on our website are per-person estimates. Final pricing is confirmed after consultation based on travel dates, group size, and availability.
- Down Payment (DP): a minimum of 50% of the total cost, due no later than 7 days before departure.
- Balance payment: due no later than the day before departure, or as agreed in writing.
- Payment methods: bank transfer or digital wallet (account details confirmed by our team).
- Prices may change for last-minute bookings (fewer than 3 days before departure), subject to availability.
4. Cancellation & Refund Policy
Refund terms are based on the time of cancellation relative to the agreed departure date:
| Time of Cancellation | Refund Policy |
|---|---|
| More than 14 days before departure | 100% refund of DP |
| 7 – 14 days before departure | 50% refund of DP |
| Fewer than 7 days before departure | DP is non-refundable |
| Cancellation by Yogyatour | Full refund of all payments made |
Cancellations must be submitted in writing via WhatsApp or email. The cancellation date is counted from when the written notice is received. Refunds are processed within 7 business days of confirmation.
Cancellations due to force majeure (natural disasters, national health emergencies, government travel restrictions) will be handled on a case-by-case basis and may result in free rescheduling or a full refund.
5. Booking Modifications
- Changes requested by participants (dates, group size, destinations): permitted up to 3 days before departure, subject to availability. Price adjustments may apply.
- Itinerary changes in the field due to circumstances beyond our control (extreme weather, destination closures, emergencies): Yogyatour will provide an alternative destination or activity of equivalent value.
6. Yogyatour's Responsibilities
Yogyatour is responsible for:
- Providing the fleet and driver as confirmed at the time of booking
- Visiting destinations as per the agreed itinerary
- Passenger safety while travelling in Yogyatour vehicles
- Accuracy of package information provided prior to booking
7. Limitations of Liability
Yogyatour is not responsible for:
- Loss, damage, or theft of participants' personal belongings
- Personal injury or risk occurring outside our vehicles or during independent activities
- Weather conditions, natural disasters, or events beyond our control that affect the trip
- The quality of third-party services (hotels, restaurants, tourist attractions) not directly managed by Yogyatour
- Delays caused by traffic, road conditions, or other external factors
Yogyatour's total liability in any circumstance shall not exceed the amount paid by the participant for the service in question.
8. Travel Insurance
Yogyatour does not provide travel insurance unless explicitly stated in the package description. We strongly recommend that every participant obtain personal travel insurance covering trip cancellation, accidents, and loss of personal belongings.
9. Participant Conduct
Participants are required to:
- Provide accurate information when booking (names, participant count, special needs)
- Be present at the agreed pickup point on time
- Respect local culture, regulations, and etiquette at every destination visited
- Follow the instructions of the driver and/or tour guide for everyone's safety
- Keep the vehicle clean and respect the environment at every destination
Yogyatour reserves the right to terminate service to any participant who disrupts the group, violates local regulations, or endangers others' safety. No refund will be issued in such cases.
10. Intellectual Property
All content on this website — including text, images, logos, designs, and itineraries — is the property of Yogyatour and protected under applicable copyright law. Copying, distributing, or using this content for commercial purposes without prior written permission from Yogyatour is prohibited.
11. Changes to These Terms
Yogyatour reserves the right to modify these terms and conditions at any time. Changes will be published on this page with an updated "Last updated" date. Continued use of our services after changes are published constitutes acceptance of the revised terms.
12. Governing Law & Dispute Resolution
These terms are governed by and interpreted in accordance with the laws of the Republic of Indonesia. In the event of a dispute, the parties agree to first seek resolution through good-faith negotiation. If no agreement is reached within 30 days, the dispute shall be resolved through the District Court in Yogyakarta as the agreed jurisdiction.
13. Contact
Questions regarding these terms and conditions can be addressed to:
- Email: halo@yogyatour.id
- WhatsApp: +62 812-1596-9696
- Location: Yogyakarta, Special Region of Yogyakarta, Indonesia