Yogyatour respects the privacy of every user and is committed to protecting the personal data you share with us. This policy explains what data we collect, how we use it, and your rights regarding that data.
1. Data We Collect
We may collect the following information when you interact with us:
- Data you provide directly — your name, WhatsApp number, and travel information (dates, number of participants, destinations of interest) when you contact us for consultation or booking.
- Technical data — IP address, browser type, pages visited, and session duration, collected automatically through analytics services.
- Communication data — messages and conversation history via WhatsApp or email in the course of customer service.
We do not collect financial data such as credit card or bank account numbers.
2. How We Use Your Data
The data you provide is used solely to:
- Respond to inquiries, consultation requests, and package bookings
- Put together a package offer tailored to your travel needs
- Send booking confirmations and travel information
- Improve the quality of our services and the user experience on our website
- Comply with applicable legal obligations
We do not sell your personal data to any third party for marketing purposes.
3. Third-Party Platforms
When you contact us via WhatsApp, conversations are processed by WhatsApp (Meta Platforms, Inc.) and are subject to theWhatsApp Privacy Policy. We use WhatsApp solely as a communication channel and do not export data from that platform to any other system.
This website uses analytics services (such as Google Analytics) to understand site usage patterns anonymously. Data collected does not personally identify you and is used only for service improvement purposes.
4. Data Storage & Security
Conversation data is stored within the WhatsApp and email platforms in accordance with each platform's own storage policies. Data you submit through forms on our website is stored with industry-standard protections.
We apply reasonable security measures to protect data from unauthorized access, alteration, disclosure, or destruction. However, no method of data transmission over the internet is entirely secure.
5. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law. Data that is no longer needed will be deleted or anonymized.
6. Your Rights
As a user of our services, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Delete your personal data from our systems
- Restrict processing of your data in certain circumstances
- Withdraw consent at any time without affecting the lawfulness of prior processing
To exercise these rights, send a request tohalo@yogyatour.id or contact us on WhatsApp at +62 812-1596-9696. We will respond within 14 business days.
7. Cookies
This website uses functional cookies required for an optimal browsing experience (for example, theme preferences). Analytics cookies are used to understand usage patterns anonymously. You may disable cookies through your browser settings; however, some website features may not function optimally.
8. Links to Other Sites
Our website may contain links to third-party sites (for example, travel destinations or partner hotels). We are not responsible for the privacy practices of those sites. We recommend reading the privacy policy of every site you visit.
9. Changes to This Policy
We may update this privacy policy at any time to reflect changes in our practices or legal requirements. Material changes will be communicated through this website. The "Last updated" date at the top of this page indicates when the most recent change was made. Continued use of our services after changes take effect constitutes acceptance of the updated policy.
10. Contact
Questions, concerns, or requests regarding this privacy policy can be addressed to:
- Email: halo@yogyatour.id
- WhatsApp: +62 812-1596-9696
- Location: Yogyakarta, Special Region of Yogyakarta, Indonesia